We live in a fast paced world of technology where immediate access to information is fast becoming the "norm". Clients expect immediate answers to their service related queries. As business owners, this pressure for immediate gratification, requires real time access operational information to effectively respond to customers needs. This can be a challenge when your employees are all in the same location; when your employees are mobile the logistics of managing your work force become very complex and time consuming.

FieldMetrix enables you to effectively manage your mobile employees by providing:

• the ability to track mobile employee's work progress throughout the day
• the ability to interact with our mobile employees, providing them with any support information they may need
• immediate access to all information captured in the field
• ability to monitor priority jobs and receive notifications if they are delayed
• the ability to integrate the data gathered in the field with back-end enterprise systems
• a mechanism to implement standard operating procedures
• an audit log of all the communications between your office and your field employees

FieldMetrix Desktop facilitates communication between mobile workers
and management using a workflow methodology. As workflows are completed, the results are updated in a central database. FieldMetrix includes a number of key reports that allow
managers to respond proactively to situations as they arise; for example if
tasks are skipped or priority jobs are behind schedule.

Workflows created for mobile employees can be tailored to suit the requirements of your business. Each workflow consists of a list of jobs that need to be completed by the mobile employee. Each job is made up of a variety of task information; such as address or route information, pickup or delivery information; client signatures, or item barcodes.

Jobs can also contain client questionnaires, images that need to be captured, or standard operating procedures for mobile employees.

The mobile component of FieldMetrix is installed on a Windows Mobile handheld and allows mobile employees to capture the information associated with their workflows.

Mobile users can enter data, obtain signatures, scan barcodes, collect images, record audio clips, take notes and these are automatically transmitted to the FieldMetrix server using available wireless connectivity and our FieldMetrix communications platform.

FieldMetrix supports "store and forward", meaning that mobile users can continue to work when there is no internet connectivity. Data is cached on the device until connectivity is restored, at which time the data is synchronized to the FieldMetrix Desktop.

Using the FieldMetrix Integrator API you can import and export data to and from your existing enterprise systems.