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Field Service Device Hardware

FieldMetrix is designed to run on rugged Windows Mobile devices.

Why rugged devices only?

Field WorkerThe benefits of a field service solution depend upon utilizing a mobile computing platform that is well-designed and reliable - terms that, in field service,  have definitions very different from their equivalents in the consumer markets. Just as the family minivan isn’t suitable for patrol duty, consumer-grade mobile computers are a poor fit for situations faced by mobile workers in the field.

The temptation to purchase consumer-grade hardware for mission-critical applications is always there, particularly in lean times. After all, the purchase price is significantly lower, the hardware lighter and prettier, the brands familiar—and isn’t one smartphone the same as another? Field service technicians subject their devices to unforgiving environments and conditions; using a “low-cost” consumer smartphone is a poor substitute and will turn out to be very costly.

Total Cost of Ownership (TCO)

The Total Cost of Ownership is the amount of money spent on acquiring, maintaining, supporting, and using the device. It’s one thing to understand that “rugged devices cost money”; quite another to see how
the purchase price of a non-rugged smartphone is exceeded by the outlays required to support and keep it running.

Then there is the cost of lost productivity, which is more difficult to measure, but no less real. After all, you bought into the concept of a field service solution to realize “savings in time, personnel, money and accuracy.” If it’s not working, those savings are lost.

Durability

  •  Screens are made from tempered glass, so they will not shatter if the device is dropped
  • Sensitive electronics are mounted on shock absorbers,
    which protect them from impact when a device is hit or dropped. The shock absorbers also dampen vibrations that can dislodge assembled parts.
  • Cases are made from impact-resistant materials. Joints are made waterproof by design or sealed with gaskets, preventing liquids and dust from getting inside. Ports and connectors are covered.
  • Optional built-in features - such as built-in bar code scanners and WAN communication modules - make fragile peripherals unnecessary.
  •  Stringent testing is done using established standards such as U.S. military’s MIL-STD-810F.

AvailabilityField Service Worker

  • Where consumer-style devices frequently complete their lifecycle in six to twelve months, rugged devices have a longer lifecycle and are typically available for three to five years. The high cost associated with purchasing, deploying and supporting many different models
    at any one time is eliminated.
  • Rugged device manufacturers have excellent after sales service support, for a nominal service feed you can get a plan that will offer next business day replacement avoiding the costs of lost productivity.

Usability

Rugged handheld manufacturers have perfected their devices for use in the field over the years. Have you ever tried to use a consumer cell phone wearing gloves?

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