FieldMetrix is a hosted web based solution so you don't need to set up a server. Pay as you go for the number of users you need and cancel at any time.

The Challenge

The high cost of a disconnected field workforce

Field WorkerYour field workers are responsible for the single-most important aspect of your business - the daily interaction with your customers.

The quality of service your field workers provide for your customers can drive your sales and customer retention levels up — or down; and the productivity levels of these workers will drive the cost of a field visit up — or down.

Touching Data Twice

When service workers spend the day out in the field disconnected from your core business systems, they are forced to collect information on paper based forms that must then be entered into the computer at a later time. Data must be touched twice, this inefficiency costs money; it takes time and there are opportunities for data capture errors.

Lag Time

The lag time between when information is collected, entered and visible in your computer systems negatively impacts the accuracy and efficiency of your business.

Unnecessary time is spent updating clients; who have come to expect instant gratification; on the state of their work orders.

Lack of Accountability

Your mobile workforce is one of your most expensive assets and without a real-time connection to this field workforce, supervisors cannot monitor the location of these mobile workers or the state of service requests. An audit trail of field events is mandatory within certain industries such as healthcare where high litigous costs are a concern.

Field Service Solution

Real-time Information

Using FieldMetrix there will be no more "lost" paperwork in the field. You will know where your field staff are and exactly what work has been completed and what remains to be done.

The time that used to be spent collecting and processing paper-based information can now be spent completing more work orders per day. The elimination of paper in the field substantially reduces the costs associated with data entry and administration.

Expedited Service

  • Improve workforce management with visibility into the dispatch queue, real-time proof of service and customer-facing issues.
  • Take color pictures for proof of condition or proof of service
  •  Complete the job correctly on the first visit
  • Automated PDFs of all data captured in the field can be emailed to clients or field service management minutes after a job has been completed.

Pinpoint Accuracy

  • Field Service WorkerScan parts as they are utilized to ensure the capture of all appropriate consumables required for accurate billing.
  • Automatically capture on-the-job start and stop times for accurate labor costing.
  • Integrated GPS provides proof of location

Profitability

  • Real-time access to electronic signatures provide proof of job  completion allowing expedited billing.
  • Better management of parts inventory - prevents "out of stock" scenarios and the associated restocking overheads.
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